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Report by Edward FRIMPONG
The Single Window Citizens Engagement Service (SWCES) of the Ministry of Gender, Children, and Social Protection has organized a two-day workshop for its ‘1st Quarter Sub-Committee on Case Management (SCoCM) Meeting’.
The meeting aimed to discuss overdue cases as of 26th February 2024.
It also sought to share case management activities or strategies of SWCES and Social Protection Programmes and update members on the SWCES IE&C materials.
Delivering a welcome statement on behalf of the Ag. Director for Social Protection Directorate, Madam Abena Annobea Asare, the Director for the Social Welfare Department, Dr. Comfort Asare, expressed her gratitude to the committee members for their immense support in ensuring effective and timely resolution of overdue cases.
She charged them to collaborate and coordinate the case management processes on the overdue cases.
On her part, the Head of SWCES, Madam Naa-Dedei Antie, encouraged the committee members to add inputs on SWCES case management processes to enhance transparency and accountability in the implementation of the SP flagship programmes.
The Sub-Committee on Case Management (SCoCM) of the SP Intersectoral Technical Committee, after inauguration in 2022, has worked effectively and efficiently in delivering the mandate of SWCES with the aim of bringing together the heads of major social protection programmes and some referral institutions to strengthen and improve the case management processes of SWCES.
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